Front Office Representative - Primary Care

IMS Care Center•Prescott, AZ

4d•Onsite

About The Position

IMS Care Center is seeking a professional, compassionate, and knowledgeable individual to fill the position of Front Office Representative in our Prescott clinic. The Front Office Representative is responsible for answering the phone, scheduling patients, check-in and check-out, and may assist with insurance authorization/verification, and other office functions. This position will be heavy on phone support and customer service with patients. Joining IMS is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. Our hope is that each day you’ll uncover a new reason to love what you do.

Requirements

Excellent customer service and communication skills
Ability to plan, coordinate and organize front office tasks and workflow
Excellent communication skills, ability to take initiative, work well with an established team
Excellent organizational skills
Attention to detail
Computer skills using Microsoft software, scheduling software, and email applications
The ability to work in a constant state of alertness and in a safe manner

Nice To Haves

Previous experience with Athena system a plus

Responsibilities

Provide office support to front office staff in order to ensure efficiency and effectiveness of office flow.
Check patients in and out
Receive direct and relay telephone messages
Efficient patient scheduling
Maintain and keep an updated scanning/filing system
Have an understanding of insurance referral processes
Provide word-processing and secretarial support
Ability to multi-task and execute delegated duties