Part Time Front Office Representative (Flex) - El Cajon

Planned Parenthood of the Pacific Southwest•El Cajon, CA

3d•Onsite

About The Position

Planned Parenthood of the Pacific Southwest is seeking a Front Office Representative for its Health Center in San Diego, CA. This role is crucial for ensuring a positive patient experience by managing the waiting room, handling check-ins, scheduling appointments, registering patients in the EHR, and enrolling them in funding programs. The representative will also verify insurance, educate patients on financial responsibilities and available funding sources, and manage charge reconciliation, payor contracts, payment collections, billing, quality assurance, and reporting. Flex positions receive an additional differential rate and mileage reimbursement.

Requirements

High School diploma or equivalent.
2+ years of customer service experience
1+ years of admitting/registration experience
1+ years of PPPSW healthcare experience

Responsibilities

Provide exceptional customer service to every patient.
Greet patients and communicate expected wait times and walk-in appointment availability.
Communicate with the back office regarding walk-in demand and wait time issues.
Use service recovery techniques to ensure optimal patient experience.
Accurately enter patient demographics and insurance information into the Agency’s Practice Management system.
Research issues involving patient demographics and insurance eligibility.
Verify insurance eligibility, benefits, and patient share of cost for certain office visits and procedures with 3rd party and governmental payers upon scheduling of patients.
Perform financial counseling with patients to ensure they are aware of their insurance coverage and financial responsibility.
Serve as a patient educator ensuring they are aware and take advantage of all governmental programs such as Medi-Cal, PE, Family PACT, etc., as well as sliding fee discounts based on family size and income.
Schedule family planning and specialty services appointments for patients and ensure appointment conforms to established authorizations.
Develop and apply knowledge of complex medical insurance terminology.
Effectively interact with all departments as needed to respond effectively to questions and concerns expressed by patients.