Front Office Representative - Neurology

Integrated Medical Services (IMS) • Phoenix, AZ

12h • Hybrid

About The Position

IMS Care Center is seeking a professional, compassionate, and knowledgeable individual to fill the position of Front Office Representative in our Primary Care clinic. The Front Office Representative is responsible for answering the phone, scheduling patients, check-in and check-out, and may assist with insurance authorization/verification, and other office functions. This position will be heavy on phone support and customer service with patients. This position requires travel to Payson and Prescott 1-2 times a week.

Requirements

• At least 1 years of customer service skills and experience
• Verification of insurance experience
• Ability to plan coordinate and organize front office tasks and workflow
• Excellent communication skills, ability to take initiative, work well with an established team
• Excellent organizational skills
• Attention to detail
• Computer skills using Microsoft software, scheduling software and email applications
• The ability to work in a constant state of alertness and in a safe manner

Nice To Haves

• Previous experience with Athena systems a plus

Responsibilities

• Coordinates and manages physician clinic schedules
• Welcomes patients as they contact the office either personally or by telephone, and explains the services available, payment categories, and billing procedure
• Manages check-in and check-out functions. Verifies demographics of new patients and scanning insurance cards for the medical file. Give patient forms prior to meeting with the provider and verify that the patient has completed the forms completely and accurately, including signature and date. Adds completed forms to the medical file
• Schedule prep day before verifying insurance/outstanding liabilities/medical record/informing patients of copay and deductibles
• Schedules for appointments/tests/procedures. Directs walk-in patients and emergencies as per established policies and procedure
• Collects co-pays. Reviews and verifies patient coverage of insurance or other agencies and computes the charges to be paid by the patient
• Collects deposits or co-pays/deductibles prior to the patient being seen by the provider by established policies and procedures. Reviews account for balances due. Inform patients of their outstanding balance, collects said balance, and issues cash receipt when monies are collected
• Answer all incoming calls and route them to the appropriate staff, phones must be answered within 3 rings and phone ring volume must be turned up to level 5
• Reviews daily clinic schedule to ensure appropriate authorizations/co-pays. Works closely with clinical staff to assure smooth patient flow and cut down on waiting time
• Make reminder calls for appointments the next day. Follows up on “no show” patients daily
• Provides excellent customer service and assistance to patients of the practice
• Pull faxes and disseminate them to the appropriate individual
• Communicates patient’s problem/complaint to the practice manager
• Oversee petty cash, close batches, post co-pays to batches, and End of Day balancing of the cash drawers. Notifies manager of any reconciliation shortages immediately
• Arrange transportation/interpretation for patients if needed
• Scan documents into Athena
• Performs other duties as assigned

Benefits

• Medical
• Dental
• Vision
• 401k match available
• Paid Time Off
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED