Front Office Receptionist - Smryna, TN

QualDerm Partners•Smyrna, TN

20d•Onsite

About The Position

QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S., with over 150 locations across 17 states. Our purpose is to educate, protect, and care for skin, providing comprehensive skin care to help individuals achieve healthier and more beautiful skin. We are dedicated to educating communities and healthcare professionals on skin health, including skin cancer prevention, risk factors, and achieving healthy skin through annual exams and dermatologic care. We aim to deliver the latest proven, proactive, and comprehensive dermatologic care by making high-quality skin care more accessible and timely, while fostering a rewarding work environment. We offer competitive compensation and benefits packages, along with an exceptional company culture.

Requirements

High School Diploma required
1 year customer service experience in health care office preferred
Applicants must be currently authorized to work in the United States in a full-time basis.

Nice To Haves

Associates Degree preferred
1 year customer service experience in health care office

Responsibilities

Accurate and timely patient registration utilizing medical systems.
Verify appropriate patient insurance coverage using the facility's medical necessity tool.
Provide exceptional customer service to physicians, patients, family members, and other medical professionals.
Greet patients and visitors in person or by telephone, answering or referring inquiries.
Note patient arrival in the Practice Management System (EMR).
Identify patients by date of birth and name in the computer system and create new accounts if necessary.
Prepare necessary patient paperwork prior to appointments.
Call "No Show" appointments to reschedule, make appropriate notations in the Practice Management System, and send letters when necessary.
Schedule appointments in person or by telephone, optimizing patient satisfaction, provider time, and treatment room utilization.
Comfort patients by anticipating their anxieties and answering their questions.
Respond quickly to patients in distress during emergencies using good reasoning and judgment.
Review the Practice Management System (EMR) for information that needs updating and work with patients to obtain updated information, accurately entering it.
Identify payer sources, verify insurance eligibility and financial status, and assign the correct payor type.
Verify if prior authorization from insurance is required and notify the Billing Department if necessary.
Keep the reception area clean and organized.
Record and update financial information, and collect patient co-pays and/or balances at check-in/out.
Maintain confidentiality of personal and financial information.
Follow policies and procedures and report changes as needed.
Contribute to team effort by accomplishing related results.
Routinely demonstrate superior customer service skills.
Answer the telephone in a timely and polite manner.
Communicate with patients, visitors, providers, and team members courteously, professionally, cooperatively, and maturely.
May participate in supporting the clinic’s social media presence, including gathering content, sharing clinic-approved updates, and assisting with community engagement efforts as directed.

Benefits

Competitive Pay
Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans
Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
Paid Time Off (PTO) – Accrue PTO from day one
6 paid holidays
2 floating holidays each year
Company-Paid Life Insurance – Basic life coverage, with the option for additional plans
Short-term and long-term disability coverage
Additional Wellness Plans – Accident, critical illness, and identity theft protection plans
Employee Assistance Program (EAP)
Exclusive Employee Discounts
Referral Bonus Program