Front Office Receptionist - Buckhead, GA
About The Position
QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S., with over 150 locations across 17 states. Our purpose is to educate, protect, and care for skin, providing comprehensive skin care to help individuals achieve healthier and more beautiful skin. We aim to educate communities and healthcare professionals on skin health, including skin cancer prevention, risk factors, and the importance of annual skin exams. We are dedicated to delivering the latest, proactive, and comprehensive dermatologic care, making it more accessible and timely, while fostering a rewarding work environment. We offer competitive compensation and benefits packages, along with an exceptional company culture.
Requirements
- High School Diploma required
- 1 year customer service experience in health care office preferred
- Applicants must be currently authorized to work in the United States on a full-time basis.
Nice To Haves
- Associates Degree preferred
Responsibilities
- Accurate and timely patient registration utilizing medical systems.
- Verify appropriate patient insurance coverage using the facility's medical necessity tool.
- Provide exceptional customer service to physicians, patients, family members, and other medical professionals.
- Greet patients and visitors in person or by telephone, answering or referring inquiries.
- Note patient arrival in the Practice Management System (EMR).
- Identify patients by date of birth and name in the computer system and create new accounts if necessary.
- Prepare necessary patient paperwork prior to appointments.
- Call "No Show" appointments to reschedule, make appropriate notations in the Practice Management System, and send letters when necessary.
- Schedule appointments in person or by telephone, optimizing patient satisfaction, provider time, and treatment room utilization.
- Comfort patients by anticipating their anxieties and answering their questions.
- Respond quickly to patients in distress during emergencies using good reasoning and judgment.
- Review the Practice Management System (EMR) for information that needs updating and work with patients to obtain updated information, accurately entering it.
- Identify payer sources, verify insurance eligibility and financial status, and assign the correct payor type.
- Verify if prior authorization from insurance is required and notify the Billing Department if it is.
- Keep the reception area clean and organized.
- Record and update financial information, and collect patient co-pays and/or balances at check-in/out.
- Maintain confidentiality of personal and financial information.
- Follow policies and procedures and report changes as needed.
- Contribute to team effort by accomplishing related results.
- Demonstrate superior customer service skills.
- Answer the telephone in a timely and polite manner.
- Communicate with patients, visitors, providers, and team members in a courteous, professional, cooperative, and mature manner.
- Perform other duties as assigned by the Practice Manager or Area Practice Manager.
Benefits
- Competitive Pay
- Comprehensive Health Coverage (Medical, Dental, and Vision)
- Generous 401(k) Plan with company match and immediate vesting
- Paid Time Off (PTO) accrued from day one
- 6 paid holidays and 2 floating holidays
- Company-Paid Life Insurance
- Short-term and long-term disability coverage
- Additional Wellness Plans (Accident, critical illness, and identity theft protection)
- Employee Assistance Program (EAP)
- Exclusive Employee Discounts
- Referral Bonus Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
