Front Office Receptionist - Hockessin, DE
About The Position
QualDerm Partners, the largest multi-state female-founded and owned dermatology network in the U.S., is seeking a Front Office Receptionist to join our team in Hockessin, DE. Our network boasts over 150 locations across 17 states, united by a commitment to educate, protect, and care for your skin. We focus on providing comprehensive skin care tailored to help patients achieve healthier, confident, and more beautiful skin. Our mission includes educating communities and healthcare professionals about the importance of skin health, including skin cancer prevention, risk factors, and maintaining healthy skin through annual exams and dermatologic care. We aim to make high-quality dermatologic care accessible and timely, enhancing patient experience while fostering a rewarding work environment for our staff.
Requirements
- High School Diploma required
- Minimum 1 year of customer service experience in a healthcare office preferred
- Strong interpersonal and communication skills
- Ability to handle multiple tasks efficiently in a fast-paced environment
- Familiarity with electronic medical records (EMR) systems is a plus
- Applicants must be currently authorized to work in the United States in a full-time basis.
Nice To Haves
- Associate’s Degree preferred
Responsibilities
- Welcome patients and visitors by greeting them in person or on the phone; answer or refer inquiries appropriately.
- Record patient arrivals in the Practice Management System (EMR).
- Verify patient identity using date of birth and name; create new patient accounts as needed.
- Prepare patient paperwork prior to appointments.
- Reschedule “No Show” appointments by contacting patients; document appropriately and send notifications when applicable.
- Schedule appointments efficiently to optimize patient satisfaction, provider time, and treatment room utilization.
- Assist patients in distress with sound judgment during emergencies.
- Maintain accurate patient information by updating Practice Management System (EMR) records.
- Verify insurance eligibility and payer information; notify Billing Department if prior authorization is required.
- Maintain a clean and organized reception area.
- Collect and record patient copays and balances at check-in/out while protecting patient confidentiality.
- Follow company policies and procedures, reporting necessary changes.
- Exhibit superior customer service skills and professional communication.
- Perform additional duties as assigned by Practice Manager or Area Practice Manager.
Benefits
- Competitive Pay
- Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans
- Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
- Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
- Company-Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans
- Disability Protection – Short-term and long-term disability coverage
- Additional Wellness Plans – Accident, critical illness, and identity theft protection plans
- Employee Assistance Program (EAP) – Access confidential support for personal or work-related challenges
- Exclusive Employee Discounts – Save on products and services with special discounts
- Referral Bonus Program – Earn bonuses by referring qualified candidates
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
