Front Office / Patient Services Specialist

Care First Rehab • Cary, NC

7d • Onsite

About The Position

We are seeking a dedicated and personable Front Office / Patient Services Specialist to join our team in Cary, NC. As the first point of contact for our patients, you will play a vital role in delivering excellent service and supporting our clinical team. This is a full-time, in-person position ideal for someone who thrives in a dynamic healthcare environment.

Requirements

• Minimum 1 year of experience in administrative support and medical office scheduling
• Ability to work until 6 PM Monday–Thursday and 8 AM–5 PM on Fridays
• Familiarity with EMR systems (e.g., Epic, AthenaHealth, WebPT)
• Proficient computer skills and strong attention to detail
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities

Nice To Haves

• Bilingual (Spanish)
• Knowledge of insurance systems (Medicare, Medicaid, Workers’ Compensation)
• Proficiency in Microsoft Word and Excel
• Familiarity with Google Workspace tools (Sheets, Docs, Calendar)

Responsibilities

• Serve as the primary point of contact for new and returning patients
• Collaborate with the billing department for insurance verification, authorizations, and billing coordination
• Work with the home care scheduler to manage appointments
• Educate patients and families on insurance coverage and the scheduling process
• Collect copays and discuss financial arrangements with patients/families
• Support therapists with patient-related tasks as needed
• Oversee daily front office operations and administrative duties

Benefits

• Full benefits package including health, dental, vision, life, and disability insurance
• 401(K) with company matching
• Tuition reimbursement and tuition assistance programs
• Relocation assistance available

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed