Front Office Operations Supervisor
About The Position
The Front Office Supervisor is responsible for leading and managing front office operations across AltaMed sites. The Supervisor develops and implements quality, cost-effective, efficient systems and protocols for standardizing processes of patient care by partnering with Administrative & Medical leadership. The Supervisor is responsible for the assessment, development and implementation of standardized Front Office operations, policies and procedures ensuring excellent customer service and efficiency. The Supervisor effectively communicates with leadership on all process improvement projects. Works in collaboration with Center Managers and the Manager of Nursing ensuring the delivery of the highest quality patient experience.
Requirements
- High school diploma or equivalent required.
- Minimum of 2 years Healthcare experience required.
- Minimum of 1 year Lead or Supervisory experience in customer facing organization required.
- A minimum requirement of a valid BLS certification or higher, following the American Heart Association (AHA) or the American Red Cross guidelines.
Nice To Haves
- Bachelor’s degree in a related field preferred.
- Bilingual English/Spanish/Mandarin/Cantonese depending on location preferred.
Responsibilities
- Leading and managing front office operations across AltaMed sites.
- Developing and implementing quality, cost-effective, efficient systems and protocols for standardizing processes of patient care by partnering with Administrative & Medical leadership.
- Assessing, developing, and implementing standardized Front Office operations, policies, and procedures ensuring excellent customer service and efficiency.
- Effectively communicating with leadership on all process improvement projects.
- Collaborating with Center Managers and the Manager of Nursing to ensure the delivery of the highest quality patient experience.
Benefits
- Medical, Dental and Vision insurance
- 403(b) Retirement savings plans with employer matching contributions
- Flexible Spending Accounts
- Commuter Flexible Spending
- Career Advancement & Development opportunities
- Paid Time Off & Holidays
- Paid CME Days
- Malpractice insurance and tail coverage
- Tuition Reimbursement Program
- Corporate Employee Discounts
- Employee Referral Bonus Program
- Pet Care Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
