Front Office Night Manager

The Don CeSar•Saint Pete Beach, FL

10d•Onsite

About The Position

The Front Office Night Manager will manage the Front Office throughout the evening and overnight shift. This position must demonstrate a commitment to customer service by soliciting and responding promptly to guest needs. Empower staff to deliver exceptional customer service, meeting or exceeding budgeted profit and margin of the department.

Requirements

College level reasoning, math, and language skills.
Two years prior departmental management experience in front office or related disciplines.
Time management and negotiation skills.
Ability to manage and lead each discipline of the department independently.
Ability to manage according to employment and Innkeeper laws of the jurisdiction.
Prior cash handling experience necessary.
Ability to communicate effectively with the public and other employees.
Read, write and speak English fluently.
Computer experience required.
No employee will pose a direct threat to the health/safety of self or others.

Responsibilities

Assure property operation meets internal audit standards.
Coordinate guest and group transportation needs.
Demonstrate positive leadership characteristics, which inspire employees to meet and exceed standards.
Maintain work area neat and organized.
Monitor payroll hours and reports.
Promote employee empowerment.
Report all unsafe conditions immediately.
Select, train, supervise, schedule, develop, discipline, and counsel employees according to Davidson policies and procedures.
Complete other duties as assigned by supervisor to include cross training.
Complete reports and paperwork (i.e., forecasts, annual budgets, action plans, etc.).
Coordinate all VIP transportation to and from the hotel.
Coordinate delivery of amenities.
Coordinate the arrival and departure of all tour and organized groups.
Oversee pick-up and delivery of all hotel dry cleaning.
Conduct performance appraisals.