Front Office Night Manager

Hilton Grand Vacations•Myrtle Beach, SC

1d•Onsite

About The Position

Join Our Team as a Front Office Night Manager! Bring your hospitality leadership skills to Harbour Lights™ Resort, a charming Myrtle Beach destination nestled along the Intracoastal Waterway. We're looking for a dedicated Front Office Night Manager to lead overnight operations, deliver exceptional guest experiences, and help create memorable stays for every guest who visits our beautiful coastal resort.

Requirements

2+ years of Front Desk experience or related experience
2-5 years of management or supervisory experience
Ability to work evening shifts, holidays and weekends
Prior cash handling and computer experience are required
Ability to lead each field of the department independently
Strong guest service and conflict resolution skills, with the ability to professionally and effectively handle guest concerns, complaints, and escalated situations.
Positive, outgoing personality

Responsibilities

Serve as a visible leader during overnight operations, spending the majority of your shift in the hotel lobby and Front Desk areas.
Support team members, resolve guest concerns, and ensure smooth hotel operations while delivering an exceptional guest experience.
Lead the front office team by creating a positive team environment.
Lead day-to-day staffing needs, plan and assign work and establish performance and development goals for team members.
Assist in the daily maintenance of room inventory status.
Be responsible for and determine the resolution of problems arising from owner/guest concerns with a commitment to satisfying every guest/owner.
Maintain a positive collaborative work environment between staff and management.
Prepare and complete Manager on Duty (MOD) reports, documenting key operational updates, guest service issues, incidents, and overnight activities.
Support and oversee Night Audit processes, ensuring all daily financial transactions are reconciled accurately and completed in accordance with company policies and procedures.
Maintain a strong working knowledge of Night Audit responsibilities, including end-of-day procedures, reporting, system balancing, and issue resolution.
May be required to perform other reasonable duties as requested by management.