Wecw Frnt Off Night Audit

Columbus Hospitality Management•Wilmington, OH

1d•Onsite

About The Position

The Front Office Night Auditor is responsible for greeting, registering, and assigning rooms to guests. This role involves managing reservations, verifying payments, and ensuring guest satisfaction throughout their stay. The auditor also handles telephone calls, reviews guest accounts, and collaborates with housekeeping and maintenance to address guest concerns. A key part of the role includes performing nightly audit procedures, generating reports, and maintaining a clean workspace. The position requires a flexible schedule, including weekends, and the ability to work in a fast-paced environment.

Requirements

High School diploma or equivalent.
Strong oral communication skills.
Professional, courteous attitude.
Strong computer skills.
Ability to work in a fast-paced environment.
Strong Customer Service skills.
Ability to Multitask.
Flexible availability to include weekends is required.

Nice To Haves

Previous hospitality/service industry experience preferred, but not necessary.

Responsibilities

Greet, register, and assign rooms to guests.
Issue room keys and important information to guests.
Make hotel reservations and check hotel availability.
Verify credit card authorization or collect cash payment for all guests.
Answer main telephone line and transfer to proper departments or guest rooms.
Review guest accounts and charges upon guest check-out.
Be familiar with daily events and shows on site.
Maintain constant contact with housekeeping and maintenance departments regarding guest issues or concerns.
Ensure complete guest satisfaction.
Ensure daily checklists are completed.
Balance credit card and cash paperwork for the entire day.
Perform nightly audit procedures and generate end-of-day reports.
Maintain cleanliness and organization of the workspace.
Perform other duties as directed by management.