Front Office MIT, Guest Services (J1)

Starwood Hotels • USA HI 1 Hotel Hanalei Bay, HI

2d • Onsite

About The Position

We have an opportunity for a service-minded Front Office MIT to lead and inspire our great-natured service team. Our Front Office MIT will train, supervise and help mentor new hires, setting them up for success in the most productive ways. It’s a role in which you’ll be constantly interacting with guests, whether you’re welcoming them from across an ocean or just around the corner. And you’ll be teaching others to do the same, so leading by example is everything in this role.

Requirements

• Passionate about hotel operations and guest service.
• Minimum of 2 years experience working in a Front Office supervisory role.
• Advanced knowledgeable of front office operations.
• Strong leader.
• Proven track record in guest and team member engagement and financial performance.
• Excels at communication, both verbal and written.
• Able to accommodate a flexible schedule to include days, evenings, weekends and holidays.

Nice To Haves

• Preferably within an upper upscale or luxury hotel environment.
• A post-secondary diploma or degree would be a plus.

Responsibilities

• Train, supervise and help mentor new hires.
• Constantly interacting with guests.
• Teaching others to interact with guests.
• Leading by example.

Benefits

• Equal Opportunity Employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree