Front Office Medical Receptionist

Shasta Cascade Health Centers•Mt Shasta, CA

3d•Onsite

About The Position

At Shasta Cascade Health Centers, we pride ourselves on being more than just a healthcare provider – we are a family deeply rooted in the communities we serve. Our team is dedicated to delivering compassionate, patient-centered care while fostering a supportive and inclusive workplace culture that encourages growth and collaboration. We believe in empowering our employees to make a meaningful difference in the lives of our patients, as we strive to create an environment where every team member feels valued. If you're looking to join a passionate, close-knit team committed to improving healthcare in a dynamic and fulfilling setting, Shasta Cascade is the place for you! Summary/Objective: An employee working as Front Office Medical Receptionist with the McCloud Healthcare Clinic, Inc., welcomes patients and visitors in person and on the telephone; provides answers or refers patient inquiries; schedules patient appointments, optimizing patient satisfaction, provider time, and treatment room utilization; registers patients, obtaining information needed; manages front desk and performs routine clerical, data entry and data retrieval tasks.

Requirements

High school diploma or equivalent.
Basic Life Support (BLS) certification, or ability to become certified.
Verbal and written communication proficiency, ethical conduct, flexibility, initiative, ability to multi-task, time management, highly organized, detail orientated.
Customer services skills, sensitivity to client needs, remains calm in emergency situations, upholds strict confidentially requirements.
Familiarity with computer processes, including word processing and spreadsheet programs.
Ability to communicate effectively in person, by phone and by email.
Ability to visually interpret printed materials, memos, and other needed paperwork.
Ability to lift or move objects weighing up to 25 pounds.
Ability to sit for long periods of time.

Nice To Haves

Associate degree in related field
Two years’ experience working in a related position preferred.

Responsibilities

Greets patients and visitors, in person or by telephone, answering patient questions or directing their inquiries to the appropriate person/department.
Assists patients with check-in and check-out.
Registers patients, obtaining necessary patient information for registration and insurance filing.
Maintains a positive atmosphere in the reception area.
Comforts patients (and family) as needed by anticipating patient anxieties and answering patient/family questions.
Helps patients in distress by responding to emergencies.
Schedules appointments, in person or by telephone, while optimizing patient satisfaction, provider time, and treatment room utilization.
Makes follow-up calls to patients to confirm appointments.
Keeps patient appointments on schedule by notifying the back office staff of patient arrivals, delays or no-shows.
Files and retrieves patient records, ensuring availability of treatment information.
Maintains patient accounts by obtaining, recording and updating personal and financial information.
Collects and records patient charges.
Runs daily Receipt of Payment report and corresponding “Day Sheet Payments by User” report for Bookkeeping department.
Protects patients' rights by maintaining confidentiality of personal and financial information.
Distributes and collects Patient Satisfaction Surveys.
Scans varied documents.
Checks faxes.
Other duties as assigned.
Work as a team player to accomplish the goals of the Clinic.
Maintain operations by following the Clinic’s policies and procedures, and report perceived need/s for changes.
Provide the highest level of service to clients.
Maintain confidentiality by following all applicable HIPAA regulations.
Respect Clinic equipment used to perform job tasks.