Salaried Front Office Mgr

New Castle Hotel • Bangor, ME

1d • Onsite

About The Position

Your team is typically the first – and the last - the guest meets. You are the Front Office Manager and all those employees who open the door, handle luggage and greet the guests are your team! As their leader you ensure that guests are taken care of by a caring, well-trained and highly motivated staff. In the role of Front Office Manager, you will: Be the Business Manager – you will oversee all aspects of the Front Office in order to ensure quality guest satisfaction, high employee engagement and operational efficiency. Be the Leader – it is your job to ensure the smooth operation of the front desk and the other guest experience areas assigned to you, establishing policies and procedures and then training your staff so that they offer impeccable service. Be the Desk Financial Guru – you will be very involved in the budget process and then must keep a pulse on daily revenue and expenses to minimize loss, manage expense and maximize profit. Be the Manager on Duty – taking charge of the property when required and training your team – especially third shift – to step into that role as needed.

Requirements

• At least three years of progressive experience at a hotel front desk or related field.
• Discipline-specific hospitality industry and general hotel department knowledge.
• Supervisory experience.
• Excellent verbal and written English communication skills.
• Ability to handle cash or credit transactions.
• Front office software proficiency.
• Ability to exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently with a regular need to lift, carry, push, pull or otherwise move objects.
• Long hours, many of which may be spent standing, sometimes required.

Nice To Haves

• Four-year college degree and/or relevant college coursework.
• A second language.

Responsibilities

• Oversee all aspects of the Front Office to ensure quality guest satisfaction, high employee engagement, and operational efficiency.
• Ensure the smooth operation of the front desk and other assigned guest experience areas.
• Establish policies and procedures and train staff to offer impeccable service.
• Be involved in the budget process and monitor daily revenue and expenses to minimize loss, manage expenses, and maximize profit.
• Take charge of the property when required and train the team, especially third shift, to step into the Manager on Duty role.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree