Front Office Manager - Hilton OnQ Experience Preferred

Remington Hospitality • Omaha, NE

26d • Onsite

About The Position

The Front Office Manager will be responsible for anticipating guest needs, responding promptly, and maintaining positive guest relations. This role involves greeting and communicating cordially with guests, and professionally checking them in and out of the hotel. A key part of the role is ensuring proper staffing levels of front office associates, which includes interviewing, hiring, supervising, training, and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff, and PBX operators. The manager will also resolve guest complaints, ensuring guest satisfaction through investigation and creative problem-solving. Additionally, the role requires accurate management and operation of the MICROS system at the front office, including daily transactions and less frequent operations.

Requirements

• High work ethic, self-initiative, independent judgment
• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
• Enjoys working as and being part of a team that provides great experiences for our guests!

Nice To Haves

• Hilton OnQ Experience Preferred
• May be required to work varying schedules to reflect the business needs of the property

Responsibilities

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Resolve guest complaints, ensuring guest satisfaction in each interaction.
• Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed