Front Office Manager

Atrium Hospitality•Charlotte, NC

11d•Onsite

About The Position

The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us. This role involves leading and inspiring a team of front office associates, championing exceptional guest experiences, collaborating across departments, driving financial performance, maintaining brand standards, and serving as Manager on Duty.

Requirements

2+ years of front desk experience
2+ years of supervisory experience
High school diploma or equivalent
Tech-savvy with Microsoft Office (Word, Excel, Teams)
Flexible schedule availability
Physically able to lift and move as needed

Nice To Haves

A degree is a plus

Responsibilities

Lead and inspire a team of front office associates, ensuring clarity in expectations and accountability in performance.
Champion exceptional guest experiences by anticipating needs, resolving concerns, and building loyalty.
Collaborate across departments to deliver seamless service and operational excellence.
Drive financial performance by managing labor costs, controlling expenses, and identifying revenue opportunities.
Maintain brand and cleanliness standards, stepping in to support operations when needed.
Serve as Manager on Duty, ensuring smooth operations and guest satisfaction at all times.