MANAGER - ROOM GS

Pyramid Global Hospitality•Jacksonville, FL

77d•$55,000 - $64,000•Onsite

About The Position

Pyramid Global Hospitality is seeking a highly motivated, customer-focused leader to join the Front Office team as Front Office Manager at the Doubletree by Hilton Jacksonville Airport. The successful candidate will have a proven track record of developing a team to provide exceptional service, be open to learning and leading by example, and respond professionally and courteously to guests and team members, while also providing personal and professional support to the team. This role offers a tremendous opportunity for a driven individual to grow their career in hospitality with a world-class property, engaging with people from all over the world and making meaningful connections.

Requirements

3-5 years experience leading a Front Office team in a service-focused hotel or resort environment.
Availability to work a flexible schedule including mornings, nights, weekends, and holidays.
Ability to drive a shuttle van, which requires lifting of luggage.
Strong desire to make an impact on other people.
Outgoing and engaging personality.
Strong computer skills, and experience with PMS systems.
Excellent verbal and written communication skills.
Ability to work in a fast-paced setting.

Nice To Haves

College degree preferred.

Responsibilities

Oversee Front Office operations to lead the team in helping guests discover their "Wanderlust" experience.
Manage the annual budget, maintain labor costs to forecast/budget, manage spending accounts, and review monthly Profit & Loss reports.
Develop and mentor a team for the Front Desk Agents and Shuttle Drivers.
Ensure proper training materials are in place and used by each department. Implement coaching, career planning, and recognition programs for all associates.
Monitor room inventory, rate, and plan availability, and lead the team to maintain average daily rate to ensure revenue maximization forecasting occupancy.
Participate in Revenue Optimization Committee (ROC) meetings.
Lead by example to ensure all guest interactions are handled in a professional manner.
Provide exceptional customer service by being engaging and taking sincere interest.
Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
Help to resolve problems and "WOW" guests through recovery when things aren’t quite right.
Work closely with the Maintenance and Housekeeping teams to communicate and coordinate the day.
Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.