Front Office Manager

Virgin Hotels • Las Vegas, NV

12d • Onsite

About The Position

The Front Office Manager will be responsible for maintaining knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the property's daily operation. The Front Office Manager will play an important role in directing, coordinating, and overseeing the daily operations of Front Office. The Front Office Manager will assist, and report to, the Executive Director of Hotel Operations in the administration and operation of the department.

Requirements

• A high school education or equivalent in addition to two months of on-the-job training or related experience
• Use all equipment associated with the position including but not limited to keyboards, telephones, fax machines, copiers and printers.
• Always communicate effectively with customers as well as all levels of employees.
• Move around the service desk effectively, pull up portfolios, reach across counter for customer transactions and retrieve and replace safety deposit boxes as needed.
• Effectively use a computer to access, understand and input customer information.
• Work in crowds and noise the severity of which depends upon customer volume.
• Effective communication skills
• Knowledge of Hotel/ Hospitality booking room standards
• Effective communication skills in English

Nice To Haves

• A Minimum of 2-3 years of Supervisor or Front Desk Manager experience

Responsibilities

• Monitor daily front office operations to ensure strict adherence to established standards and procedures.
• Recruit, train, and mentor teammates to exceed department objectives through active performance management.
• Manage administrative workflows, including weekly payroll, attendance, and PTO requests for the front office team.
• Coordinate staff schedules to optimize coverage across all operational areas.
• Resolve guest feedback and complex challenges promptly to maintain high service satisfaction.
• Develop and maintain departmental guest service policies to improve operational consistency.
• Oversee the front desk, rooms control, and night audit teams, ensuring all instructions are executed with precision.
• Enforce safety protocols and observe assigned areas to mitigate hazards and maintain compliance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED