Front Office Manager
Grand Adirondack Hotel•Village of Lake Placid, NY
•Onsite
About The Position
Directly supervises all front office personnel and ensures proper completion of all front office duties. Oversees front desk, reservations, guest services, and serves as Manager on Duty as assigned.
Requirements
- Working knowledge of computers and training techniques.
- Ability to effectively communicate in English.
- Strong organizational and math skills.
- Knowledge of NYS Department of Labor employment laws.
- Proficiency in Word Processing and Spreadsheet programs.
- Extensive knowledge of accounting procedures.
- Ability to exercise judgment and make sound decisions.
- 1–2 years hotel guest service experience required.
Nice To Haves
- Supervisory experience a plus.
Responsibilities
- Recruit, select, train, and schedule Front Office personnel.
- Oversight of the Property Management System including postings, adjustments, billing, and group blocks.
- Manage online booking engines and coordinate with Sales and General Manager on rate management.
- Ensure guest satisfaction across all front office touch points.
- Direct concierge functions and guest service support.
- Manage Night Audit process, reporting, training, and scheduling.
- Process and code all invoices with required documentation.
- Prepare daily/weekly reports as instructed by management.
- Maintain proper storage and timely disposal of records.
- Cover Manager on Duty and front desk shifts as needed.
Benefits
- Medical
- Dental
- Vision
- Company Paid Life & Disability
- Voluntary Life Products
- PTO/Sick/Floating Holiday
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
