Hotel Front Office Manager FT w/Benefits
About The Position
Join us as our next Front Office Manager at Naval Base Kitsap, WA at the Navy Inn. This is a full-time position with benefits, and eligible for a $1,500 hiring incentive. The Navy Inn is part of the Navy Exchange Service Command (NEXCOM) and serves military members and their families. This role offers a dynamic and competitive work environment where you will support the local Naval community and contribute to operational successes. You will perform a variety of tasks to make the Navy Inn a home away from home for guests, making an impact on how the organization serves military patrons and their families.
Requirements
- 1 year of responsible experience in administrative and professional or other responsible work which enable applicant to gain general knowledge of business practices.
- 2 years of responsible experience in administrative supervisory professional or technical work that demonstrated knowledge of front of house hospitality operations or similar work which demonstrated knowledge and abilities within a guest services environment.
- Must possess the knowledge and skills necessary to perform job duties.
- Must pass a pre-employment criminal background check.
- Ability to effectively communicate both orally and written with proficient English.
- Experience with computers.
- Knowledge of software programs including knowledge of the property management system.
- Experience handling large amounts of cash.
Nice To Haves
- One year of academic study above the high school level in a hotel/lodging/hospitality school may be substituted for 6 months of general experience.
Responsibilities
- Provide excellent customer service to our valued and honored guests.
- Utilize Property Management System to access guest information and retrieve reservation details.
- Trains, instructs and supervises personnel assigned to Front Desk.
- Provide assistance in handling customer complaints.
- Supervises all front desk operations and reservations.
- Participates in hiring front desk staff, evaluates and counsels staff, completes performance evaluations.
Benefits
- Medical/Vision & Dental
- 401(k) & Pension Plan
- Life & Disability Insurance
- Sick and annual leave accruals
- Tuition reimbursement program
- Continuity of Programs for Military Spouses
- Tax Free shopping, worldwide, at any Navy Exchange location
- Access to on-base amenities, including lodging, bowling, gym, movie theaters, & much more (where available)
- Employee Assistance Plan (EAP)
- LifeMart Discount Savings Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
