Front Office Manager - Gilroy Equine
About The Position
We’re looking for someone to lead the front office and keep things running smoothly day to day. This role is about organization, communication, and follow-through—making sure clients are taken care of, the schedule stays on track, and the team has what they need. You’ll be the main point of coordination between clients, veterinarians, and staff. It’s a hands-on role that requires good judgment, attention to detail, and the ability to stay steady when plans shift. The position is a great opportunity to be part of a dynamic team that is providing exceptional medical care in a state-of-the-art facility. This position is fulltime (M-F) and offers exceptional employee benefits. Outlined below. Gilroy Equine is part of a large and small animal veterinary practice LBEMG where the love and health of animals is our mission. Loomis Basin Equine Medical Group offers large animal veterinary services across California. Our unique culture is a “family” foundation despite being 180 employees strong and growing.
Requirements
- Prior leadership or supervisory experience in a veterinary or medical work setting 2 year+.
- Front desk, scheduling, or administrative work.
- Veterinary or agricultural background, Equine preferred.
- Experience with billing or accounts.
- Software applications vet practice software, Google Platform.
Responsibilities
- Manage the daily schedule for appointments, farm calls, and emergencies.
- Provide outstanding customer support to our clients through the triaging of basic customer needs and inquiries
- Serve as the main front desk contact—answering phones, greeting clients, and handling requests.
- The front office administrative functions will involve client scheduling, answering phones, and data entry of invoices and client information.
- Communicate with clients on patient status updates, timelines and provide basic client educational support.
- Coordinate with veterinarians and technicians to keep the day organized
- Handle payments and manage client accounts
- Provide close out daily and reports as requested. Liaise with the main clinic on reporting clinic financials.
- Maintain accurate and up-to-date records.
- Manage inventory and order medications and supplies Assist with coordination of lab work and pharmacy requirements.
Benefits
- health insurance (Employer sponsored)
- retirement plan (401K with up to a 3% match)
- CE reimbursement
- exceptional employee discounts on veterinary services at GE
- scheduled unpaid days off (in addition to PTO) when planned ahead
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
