FRONT OFFICE MANAGER

DIMENSION MASTER • Hanover Township, NJ

7d • $80,000 - $85,000 • Onsite

About The Position

The Front Office Manager oversees all front desk operations and guest service functions. This role supports staffing, training, performance, and service standards while ensuring a positive guest experience from arrival through departure. The manager works closely with hotel leadership to maintain productivity, accuracy, and exceptional service.

Requirements

• Previous hotel front office leadership experience required
• Strong communication, leadership, and problem solving skills
• Organized, dependable, and detail oriented
• Comfortable using hotel systems, reporting tools, and front office processes
• Able to multitask and maintain professionalism under pressure
• Passionate about hospitality and creating excellent guest experiences
• Flexible to work any shifts, including holidays and weekends

Responsibilities

• Lead daily front office operations, including staff supervision and scheduling
• Train, coach, and develop front desk and guest service team members
• Oversee check ins, check outs, reservations, and billing accuracy
• Resolve escalated guest concerns and service issues professionally
• Ensure compliance with hotel policies, brand standards, and procedures
• Monitor financial processes such as cash handling and end of day reporting
• Communicate effectively with housekeeping, engineering, and leadership
• Support hiring, performance reviews, and team development
• Maintain a welcoming, efficient, and service focused front office environment

Benefits

• Opportunities for growth within hotel operations
• Supportive, team oriented environment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed