Front Office Manager

Atlanta Center for Reproductive Medicine•Atlanta, GA

About The Position

Atlanta Center for Reproductive Medicine, a CCRM Network Clinic (ACRM), specializes in the treatment of infertility and other reproductive endocrinology disorders. As one of the largest centers in the metropolitan area treating infertility, for 20+ years ACRM has provided care in Advanced Reproductive Technologies (ART), including in-vitro fertilization (IVF), pre-genetic diagnosis (PGD), and egg recipiency. Find out more about our center by visiting http://www.acrm.com POSITION OVERVIEW The Front Office Manager is often times the first person that patients will meet and is responsible for creating a positive experience that makes all patients feel welcome. The Front Office Manager is responsible for ensuring that our patients are administratively ready to see our providers. They are also responsible for reading and understanding insurance verification's, collecting payment for services rendered, explaining payment responsibility to patient and ensuring insurance company and patient are billed correctly. ACRM is seeking a full time Front Office Manager to work 8 hours per day, Monday through Friday. Hours will vary starting between 6:30am-7:00am and ending between 3:30pm -4:00 pm based the needs of the practice to serve our patients. Main location is our Perimeter office, but coverage may be required at our other locations based on the needs of the practice.

Requirements

Associates Degree required
Minimum 1-2 years of office-based customer service experience
Must be able to read and analyze insurance benefits and communicate insurance benefits to patients.
Must be able to communicate clearly and effectively.
Excellent customer service skills required
Proficient in Microsoft Office
Must be detailed oriented with ability to multi-task and work independently

Responsibilities

Greets and receives visitors in a warm and professional manner; Answers phones and provides answers to calls or refers them to the appropriate staff
Checks patients into practice and maintains office flow
Reviews all paperwork for completion, consents and accuracy
Scans paperwork into the system
Notifies finance team of any changes in insurance
Collects payments, reads and understands alerts in the system and insurance verification
Identifies and explains patient balance to patients
Separates charges between two companies, ACRM and CCRM
Analyzes chart to take any adjustments or insurance discounts
Balances credit card machine
Maintains 6-day report, charge audit report, Finance report, patient image report, and refund report on a daily and weekly basis. Maintains additional reports as needed.
Maintains cleanliness and order of lobby items
Counts, orders and distributes supplies at main location; ensures that inventory is current and accurate
Maintains office inventory and equipment by checking stock to determine inventory level; anticipates needed supplies; places and expedites orders for supplies
Schedules equipment service and repairs