Rooms Front Office - Front Office Manager

Omni Hotels & Spas•New York, NY

1d•Onsite

About The Position

This position works closely with the Director of Front Office Operations to ensure maximum Front Office operating efficiency. The role involves handling all training with associates to ensure Omni Standards, communicating with all department managers on a continuing basis, and especially with the Night Audit each evening/morning. The Front Office Manager will handle all guest complaints, maintaining a satisfactory impression with the guest on resolving any complaints. A thorough understanding of the hotel computer system for training, maintenance, and troubleshooting is essential. Responsibilities include completing weekly supply inventories, completing the rate discrepancy report and making needed changes, blocking/assigning applicable arrivals for the following day (e.g., VIPs, ESPs, Special Requests), preparing group information sheets, completing check-out with balance reports, and completing credit checks daily. The role requires adherence to all Systems & Controls of the Front Office and appropriate areas of responsibility, as well as ensuring knowledge and training of Marketing Programs of the company and hotel. Collaboration with the Loyalty Ambassador to ensure all select guests are being tracked and serviced is also a key function.

Requirements

Previous luxury hotel experience is required.
Must be able to work a flexible schedule.
Willingness to work overnights, weekends, and holidays.
Ability to stand for the entire scheduled shift.
Customer service oriented.
Ability to multi-task.
Detail orientation.
Excellent organizational skills.
Knowledge of Property Management Systems and related computer programs.
Strong knowledge of Microsoft Office Software.

Responsibilities

Ensure maximum Front Office operating efficiency.
Handle all training with associates to ensure Omni Standards.
Communicate with all department managers on a continuing basis.
Communicate with Night Audit each evening/morning.
Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
Be very familiar with the hotel computer system for training, maintenance, and troubleshooting.
Complete weekly supply inventories to ensure adequate pars.
Complete rate discrepancy report and make needed changes.
Block/assign applicable arrivals for the following day (e.g., V.I.P.'s, ESP's, Special Requests).
Prepare group information sheets.
Complete check-out with balance report.
Complete credit check daily.
Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
Assure knowledge and training of Marketing Programs of company and hotel.
Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.