Front Office Manager

Hyatt Place Sharonville Convention Center•Cincinnati, OH

16d•Onsite

About The Position

Join a team that values your ideas and supports your growth. As a Front Office Manager at Hyatt Place Sharonville Convention Center, you'll lead by example, fostering an environment where both team members and guests feel cared for and appreciated. Your role is pivotal in ensuring smooth operations and exceeding guest expectations, aligning with Rolling Hills Hospitality's commitment to high standards and simplicity. We're dedicated to creating a fun and supportive workplace, knowing that when we take care of our employees, they, in turn, take care of our guests. In this role, you'll have the opportunity to grow your leadership skills and gain valuable experience in the hospitality industry. We offer flexible working hours and comprehensive training programs to help you succeed. With our strong partnerships with top hotel brands, including Marriott, Hilton, IHG, and Hyatt, you'll be part of a reputable team known for innovation and excellence. If you're ready to make a significant impact and be part of a dynamic team, we encourage you to apply and start your journey with us.

Requirements

Experience in leading a team within the hospitality industry, ensuring exceptional guest service.
Ability to oversee daily front desk operations, coordinating seamlessly with other departments.
Proven track record of training and mentoring team members, fostering a positive work environment.
Strong understanding of hospitality policies and procedures, ensuring compliance with industry standards.
Proficiency in managing guest reservations and room assignments to optimize occupancy and revenue.
Skill in addressing and resolving guest inquiries and complaints promptly, turning challenges into opportunities.
Experience in monitoring and analyzing front office performance metrics to enhance service delivery and efficiency.

Responsibilities

Lead the front office team to deliver exceptional guest service, ensuring every guest feels welcomed and valued.
Oversee daily operations of the front desk, coordinating with other departments to maintain seamless service.
Train, mentor, and motivate team members, fostering a positive and collaborative work environment.
Implement and uphold company policies and procedures, ensuring compliance with industry standards.
Manage guest reservations and room assignments, optimizing occupancy and revenue.
Address and resolve guest inquiries and complaints promptly, turning challenges into opportunities for improvement.
Monitor and analyze front office performance metrics, providing insights to enhance service delivery and efficiency.