MANAGER - ROOM GS

Pyramid Global Hospitality•Jacksonville, FL

1d•Onsite

About The Position

We are looking for a highly motivated, customer focused leader to join our Front Office team as Front Office Manager. The successful candidate for this role will have a proven track record of developing a team to provide exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally. If you have experience in leading a hotel front office operations, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Requirements

3-5 years experience leading a Front Office team in a service focused hotel or resort environment
Someone available to work a flexible schedule to include nights, weekends and holidays
Someone with strong Computer skills, and experience with PMS systems
Excellent verbal and written communication skills
Ability to work in a fast-paced setting

Nice To Haves

College degree preferred
Strong desire to make an impact on other people
Outgoing and engaging personality

Responsibilities

Oversee the Front Office operations to lead the team in helping guests discover their “Wanderlust” experience
Be involved in the financial performance of the hotel with responsibilities to include managing the annual budget, maintain labor costs to forecast/budget, manage spending accounts and review monthly Profit & Loss reports.
Develop and mentor a team for the Front Desk Agents and Shuttle Drivers.
Ensure proper training materials are in place and used by each department.
Implement coaching, career planning and recognition programs for all associates.
Monitor room inventory, rate and plan availability and lead the team to maintain average daily rate to ensure revenue maximization forecasting occupancy.
Participate in Revenue Optimization Committee (ROC) meetings.
Lead by example to ensure all guest interactions are handled in a professional manner.
Provide exceptional customer service by being engaging and taking sincere interest
Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day
Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information