Front Office Manager

Spire Hospitality•Dedham, MA

1d•Onsite

About The Position

The Holiday Inn Dedham is conveniently located less than a mile from the Dedham Corporate Center Commuter Rail. There is over 8000 Sq. ft. flex meeting space, heated indoor pool, with 200 guest rooms which include 8 Suites. We have an amazing team that is focused on the guest experience. SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career. In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Inspire and empower the Guest Services TEAM to embody excellence, fostering repeat business through outstanding leadership. Your efforts will create unforgettable and unique memories that leave a lasting impression.

Requirements

High school diploma or its equivalent
5-years' combined experience in guest services and supervisory experience in hotels or related professional area preferred
Basic mathematical skills to operate and prepare calculations for financial reporting
Effective analytical skills to evaluate reservations and make informed decisions on room availability or guest resolutions with sound judgment
Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel

Nice To Haves

Hotel and Restaurant Certification preferred
Previous experience with Hotel Key PMS system a plus

Responsibilities

Promote exceptional customer service by setting a positive example and consistently providing our guests with outstanding service and courtesy
Respond promptly and effectively to guest questions and requests
Fosters strong working relationships within Guest Services and with other departments by communicating effectively
Empower new team members with the essential procedures and techniques of exceptional guest service through comprehensive training
Emphasize continuous team improvement through proactive coaching, mentoring, and corrective measures to exceed standards
Ensure meticulous upkeep and maintenance of all guest services equipment and storage areas