Front Office Manager - Hampton Inn & Suites - Hood River

Merete Hotel Management•Hood River, OR

6d•$50,000 - $52,000•Onsite

About The Position

The Front Office Manager will effectively manage the overall operations of the Front Desk, ensuring all Front Desk Agents are properly trained in guest service, safety, and Front Desk operation procedures. This role involves leading and developing a team, managing operational efficiency, and ensuring a superior guest experience.

Requirements

Prior customer service experience necessary.
Experience working with computers and operating keyboards.
Prior cash handling experience necessary.
Must pass criminal background check.

Nice To Haves

Supervisory experience preferable.
May require a valid driver’s license with acceptable driving record.

Responsibilities

Select, train, supervise, develop, schedule, discipline, and counsel team members according to hotel policies and procedures.
Follow predictive scheduling laws and regulations.
Conduct performance appraisals.
Demonstrate positive leadership characteristics that inspire team members to meet or exceed standards.
Apply the company handbook and employment and labor laws in a fair and equitable manner.
Monitor payroll hours and reports.
Complete reports paperwork (e.g., forecasts, budgets, action plans).
Ensure that objectives of sales, costs, profits, guest satisfaction, and associate performance are met.
Attend, as well as schedule and conduct departmental meetings.
Keep work area neat and organized.
Report all unsafe working conditions immediately.
Assure property operation meets audit standards.
Ensure prompt and courteous service to guests to ensure all guest experiences are superior.
Follow all safety procedures.