Front Office Manager

Loews Hotels•Orlando, FL

8d•Onsite

About The Position

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture. We offer excellent benefits and perks including one free meal per shift and free theme park access. We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun. We embrace diversity at our core and offer the opportunity for all team members to reach their potential. We invest in training and development opportunities for all team members. We promote social responsibility by being a good neighbor in the community. We care for you, just as we care for others. Join the team at this vibrant, retro hotel inspired by iconic Florida beach resorts of the 1950s and 60s. We are seeking an Front Office Manager to direct and supervise the operational activities of the guest services team to the appropriate levels of service and quality as defined by Loews Hotels. The Front Office Manager will ensure the guest service team is exceeding expectations for telecom, front desk and concierge services as desired by the guest. Overall responsibilities include room type management, training, team relations, communication, cash handling, day to day supervision in partnership with the front office leadership.

Requirements

Minimum of four years of experience with guest services and/or housekeeping required.
Minimum of three years of leadership experience in hospitality required.
Proficiency in Microsoft Suite and ability to learn Property Management Systems required.
Position requires the ability to communicate effectively in English, both verbally and written, with team members, leaders, and guests.
Position requires open availability aligned with business needs, ensuring leadership presence during peak service times and operational priorities.
Position requires prolonged periods of sitting or standing while using hands, fingers, vision, and hearing to successfully operate computer and phone systems as needed.

Nice To Haves

Familiarity with Opera, HOTSOS, and Medallia is preferred.

Responsibilities

Direct and supervise the operational activities of the guest services team to the appropriate levels of service and quality as defined by Loews Hotels.
Ensure the guest service team is exceeding expectations for telecom, front desk and concierge services as desired by the guest.
Room type management.
Training.
Team relations.
Communication.
Cash handling.
Day to day supervision in partnership with the front office leadership.