Front Office Manager
About The Position
Omni Los Angeles Hotel is located in downtown’s cultural district, adjacent to the Walt Disney Concert Hall, Dorothy Chandler Pavilion, MOCA and numerous other entertainment destinations. Currently ranked #1 by Trip Advisor for Best Downtown Hotels in Los Angeles, the Omni Los Angeles strives to provide the highest quality product and customer service to each and every guest. Omni Hotels & Resorts believes in The Power of One, the practice of empowering every associate to do their best to ensure our guests feel comfortable and appreciated. This philosophy is the reason why the Omni Los Angeles has been so successful in customer satisfaction throughout the years. It is our mission to inspire and reward our associates, and we are committed to being the employer of choice in the hospitality industry. If you are a friendly, motivated individual, with a passion to serve others, the Omni Los Angeles Hotel may be your perfect match.
Requirements
- Previous luxury hotel experience strongly preferred within Guest Services or Front Office
- Previous Front Office Leadership experience required.
- Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
- Ability to stand for the entire scheduled shift.
- Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
- Knowledge of Property Management Systems and related computer programs
- Strong knowledge of Microsoft Office Software
Responsibilities
- Handle all training with associates to ensure Omni Standards.
- Communicate with all department managers on continuing basis.
- Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
- Be very familiar with the hotel computer system for training maintenance and trouble shooting.
- Complete weekly supply inventories to ensure adequate pars of such.
- Complete rate discrepancy report and make needed changes.
- Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
- Prepare group information sheets.
- Complete check-out with balance report.
- Complete credit check daily.
- Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
- Assure knowledge and training of Marketing Programs of company and hotel.
- Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
