Front Office Manager

Q Hotels Management • LaPlace, LA

11d • Onsite

About The Position

The Front Office Manager is responsible for the successful operation of the hotel, motivating, leading, supervising, and directing the operations of the hotel and its departments. They will motivate and serve as a property leader at the hotel and to the corporate offices and owners. This role involves managing and motivating all front office and guest services personnel with daily supervision, including staffing, training, discipline, scheduling, and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction. The manager will also check and control room reservations, front office systems, supplies inventory, scheduling, forecasting, and the department budget to maximize revenue. They will compile and prepare financial reports, including a rate and availability calendar, and communicate with guests and associates both verbally and in writing to answer questions and provide clear direction. This role includes organizing, conducting, and/or attending meetings to obtain and disseminate pertinent information.

Requirements

• Previous work experience with Marriott FOSSE system.
• Previous Supervisor, Front Desk Manager or Manager on Duty job experience.
• Great personality for higher Guest Services and better working experience with the Front Desk staff.
• Ability to work evenings.
• Weekends available for on call.
• Knowledgeable in Marriott's Brand Standards.
• Background check is required.

Responsibilities

• Works directly with department managers to ensure a seamless workflow on a daily basis.
• Participates in mandatory training.
• Participates and ensures implementation in sales and marketing programs.
• Completes random guest-registry audit to assure accuracy and completeness.
• Maintains key control and loss prevention programs.
• Ensures that all procedures, federal and state policies are followed.
• Reports aged open accounts to Support Office Accounting Department.
• Any other requests from the Corporate Office.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed