Front Office Manager

Davidson Hospitality Group•Key West, FL

10d•Onsite

About The Position

Key West Historic Inns is seeking an experienced and guest-focused Front Office Manager to lead our Front Office team. In this role, you will oversee all Front Office operations, ensuring exceptional guest experiences, efficient daily operations, and a culture of service excellence. The Front Office Manager is responsible for leading, developing, and supporting the Front Office team while maintaining the highest standards of hospitality, operational efficiency, and financial accountability. This position works closely with all hotel departments to create seamless guest experiences and drive departmental performance. If you are a passionate hospitality leader who thrives in a fast-paced boutique hotel environment and enjoys developing teams while delivering exceptional service, we invite you to join our team. Join our team and be part of a vibrant and dynamic work environment where your contributions are valued and recognized. Apply now to start your exciting career as a Front Office Manager!

Requirements

Minimum of 3-5 years of Front Office or hotel operations experience, including at least 2 years in a leadership or management role.
Experience with hotel property management systems such as StayNTouch, Opera, or similar PMS platforms.
Strong leadership skills with the ability to recruit, coach, mentor, and develop high-performing teams.
Excellent guest service, communication, interpersonal, and conflict resolution skills.
Strong organizational, analytical, and problem-solving abilities with exceptional attention to detail.
Proficient in Microsoft Office and other hotel technology platforms.
Ability to work a flexible schedule, including mornings, evenings, weekends, holidays, and varying shifts based on business needs.
Ability to stand and walk for extended periods and occasionally lift up to 25 pounds.
Must be able to read, write, speak, and understand English.

Nice To Haves

Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred, or an equivalent combination of education and experience.

Responsibilities

Oversee all Front Office operations, ensuring exceptional guest experiences, efficient daily operations, and a culture of service excellence.
Lead, develop, and support the Front Office team while maintaining the highest standards of hospitality, operational efficiency, and financial accountability.
Work closely with all hotel departments to create seamless guest experiences and drive departmental performance.
Manage labor, scheduling, payroll, budgets, and departmental financial performance.
Maintain working knowledge of hotel operations, revenue management principles, reservations, Night Audit, and guest service standards.