Front Office Manager
About The Position
Great Lakes Management Group (GLMG Hotels) is seeking an experienced and service-driven Front Office Manager to lead front desk operations and deliver exceptional guest experiences. The Front Office Manager is responsible for overseeing front desk operations, guest satisfaction, team leadership, and daily hotel operations. This role ensures guests receive outstanding service while maintaining operational efficiency and brand standards. At GLMG Hotels, we believe Every Guest Matters and Every Team Member Matters, and our leaders bring this culture to life through our Anchors for Success hospitality philosophy.
Requirements
- 2–4 years of hotel front desk or hospitality management experience
- Prior experience as Front Desk Supervisor, Front Office Manager, or Hotel Operations Supervisor
- Strong leadership and customer service skills
- Experience with hotel property management systems (HotelKey, OnQ, FOSSE, Opera, or similar PMS)
- Ability to multitask in a fast-paced hotel environment
- Flexible availability including evenings, weekends, and holidays
Nice To Haves
- Degree in Hospitality Management or Business Administration
- Experience working with Hilton, Marriott, or IHG brand standards
Responsibilities
- Manage daily front desk operations including check-in, check-out, reservations, and guest services
- Ensure smooth and efficient front desk workflow and staffing
- Monitor room inventory, occupancy levels, and daily arrivals/departures
- Ensure compliance with brand standards and hotel policies
- Deliver exceptional guest service and hospitality
- Monitor and respond to guest satisfaction surveys and online reviews
- Handle guest concerns and implement effective service recovery
- Maintain a welcoming and professional lobby environment
- Supervise and support Guest Service Associates and Night Auditors
- Train and coach team members on service standards and procedures
- Create team schedules and manage front office staffing levels
- Foster a positive and collaborative team culture
- Communicate daily with Housekeeping and Maintenance teams regarding room readiness
- Review daily operational reports including arrivals, departures, and occupancy
- Ensure proper completion of front desk reports and cash handling procedures
Benefits
- Opportunity to grow with a dynamic and expanding hotel management company
- Supportive leadership team focused on career development
- Work in a collaborative hospitality environment
- Advancement opportunities across our multi-property hotel portfolio
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
