Evening Front Office Manager

Hilton Grand Vacations • Orlando, FL

6d • Onsite

About The Position

The Fountains Resort in Orlando, FL is seeking a dynamic PM Front Office Manager to join the daily operations at our 900-room resort's front desk. This role involves leading the front office team, managing daily staffing, overseeing guest concerns, and ensuring a positive work environment. The Front Desk operates 7 days a week, and the Front Office Manager may work varying shifts, including weekends and public holidays. This is a full-time, year-round position.

Requirements

• 3-5 years of related experience
• 2+ years of management or supervisory experience
• Front desk experience
• Prior cash handling and computer experience are required.
• Ability to lead each field of the department independently.
• Positive, outgoing personality
• Demonstrates excellence in service quality standards that affect guest satisfaction, responding to guests promptly and professionally.

Responsibilities

• Leads the front office team by creating a positive team environment.
• Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members.
• Assist in the daily maintenance of room inventory status.
• Oversees and determines the resolution of problems arising from owner/guest concerns with a commitment to satisfying every guest/owner.
• Maintains a positive collaborative work environment between staff and management.
• May be required to perform other reasonable duties as requested by management.

Benefits

• Day 1 Benefit Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed