Front Office Manager
About The Position
As a Front Office Manager, you will lead, direct, and coordinate all efforts of the Front Desk, Reservations, Night Audit, Telephone Operations, Bell, and Club Services functions to ensure outstanding owner and guest services. Accountable for the effortless and flawless movement of guests in and out of the resort providing exceptional levels of guest service throughout the guests' stay. Act as Manager on Duty on occasion and respond to emergency calls. Commitment and dedication to our Service Standards and culture is an expected behavior to be displayed toward our guests and team members at all times.
Requirements
- Leadership skills
- Coordination skills
- Guest service skills
- Ability to act as Manager on Duty
- Ability to respond to emergency calls
- Commitment and dedication to Service Standards and culture
Responsibilities
- Lead, direct, and coordinate all efforts of the Front Desk, Reservations, Night Audit, Telephone Operations, Bell, and Club Services functions to ensure outstanding owner and guest services.
- Ensure effortless and flawless movement of guests in and out of the resort providing exceptional levels of guest service throughout the guests' stay.
- Act as Manager on Duty on occasion.
- Respond to emergency calls.
- Display commitment and dedication to Service Standards and culture toward guests and team members.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401k plan with company match
- Life insurance
- Company stock purchase program
- Team Member Travel Program
- Generous Paid Time Off Program
- Paid Sick Days
- Team Member Recognition
- Learning and advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
