Front Office Manager

Westin Dulles, VA • Herndon, VA

2d • Onsite

About The Position

The purpose of a Front Office Manager is to assure the overall success of the hotel by meeting or exceeding the guest expectation for service. This role directly or indirectly supervises associates and/or supervisors, carrying out responsibilities in accordance with the organization's policies, procedures, and applicable laws. Responsibilities include interviewing, hiring, training, planning, assigning, directing work, appraising performance, rewarding and disciplining associates, and resolving problems.

Requirements

• College degree in Hotel Administration
• 2-3 years hotel management/supervisory experience or equivalent combination of education and experience.

Responsibilities

• Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.
• Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing AURO Hotels professionally with our guests and assuring that all transactions with guests are handled in a legal and ethical manner.
• Understands and apply all property safety and security procedures to maintain a secure and safe environment for associates and guests at all times. In the event of an accident or emergency, gets medical attention if necessary and contacts the GM or Human Resources immediately.
• Maintains a favorable working relationship with all company associates to foster and promote a positive working environment.
• Responsible for the overall guest service of the hotel by maintaining an organized and efficient Front Desk operation.
• Prepares work schedules in accordance with forecasted occupancy.
• Supervises day to day activities of front desk, bell, and van drivers staff.
• Utilizes leadership skills and motivation techniques in order to maximize employee productivity and satisfaction of direct reports.
• Meets and exceeds customer expectations by ensuring department provides outstanding customer service and teamwork.
• Coordinates staffing and payroll to conform with productivity and budgetary standards.
• Prepares payroll and schedules are required; monitors actual vs. budget payroll activities.
• Works side by side with front desk associates when necessary to provide outstanding guest service; works scheduled Manager on Duty shifts on a weekly basis.
• Coordinates Front Desk work with other departments: Housekeeping, Engineering, Banquets, etc.
• Participates in daily Yield Management Meetings.
• Ensures that all employees follow safety rules and procedures and takes corrective action where required to improve safety of work area.
• Coordinates the collection and submission of hotel news to the quarterly AURO Hotels Associate newsletter.
• Maintains proper front desk supplies inventory, conducts inventories as assigned and recommends purchase of products (remaining within budget).
• Confers closely with GM/AGM at all times and takes every opportunity to become familiar with all aspects of the hotel in order to assist wherever required.

Benefits

• Comprehensive healthcare plan including dental, vision and prescription coverage (FT).
• Work-life balance culture – flexible scheduling and PTO (FT).
• Employer 401(K) Match Savings Plan, FSAs and retirement services (FT).
• Annual Management Development Program.
• Vacation tab for community service.
• Traveler’s incentives e.g., Auro Hotels discounts at any of their properties alongside brand-specific hotel discounts!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager