Front Office Manager
About The Position
Lead the Team. Own the Experience. Make an Impact. Great hotel experiences don't just happen. They're created by people who notice the details, anticipate what guests need, support their teams, and take ownership when something doesn't go according to plan. At Cambria Hotel Boston Downtown - Seaport, we're looking for a Front Office Manager who loves hospitality, knows how to lead people, and isn't afraid to lead from the front. As a member of our Leadership Team and a key Manager on Duty, you'll help set the tone for the entire guest experience-coaching the team, solving problems, creating memorable moments, and ensuring our hotel delivers on its promise every day. If you're ready to move beyond simply running a shift and start developing people and influencing the operation, this could be your next step.
Requirements
- Previous hotel Front Office or guest service experience with supervisory or management responsibility.
- A genuine passion for hospitality and creating memorable guest experiences.
- Strong leadership skills with the ability to coach, teach, motivate, and hold people accountable.
- A guest-first mindset and confidence making decisions.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Excellent communication, organization, and interpersonal skills.
- Working knowledge of hotel property management systems and Microsoft Office.
Nice To Haves
- ChoiceADVANTAGE experience is a plus but not required.
- A collaborative, adaptable mindset and willingness to challenge the way things have always been done.
- We value experience, but we're equally interested in the right personality, leadership potential, and hospitality mindset. Skills can be developed. Genuine care for people is much harder to teach.
Responsibilities
- Lead, coach, develop, and support our Front Office team.
- Create a welcoming arrival experience and ensure guests feel genuinely cared for throughout their stay.
- Serve as a hotel Manager on Duty, providing leadership across operating departments.
- Lead from the front-remaining visible, accessible, and ready to support the team.
- Empower associates to solve problems and create memorable guest experiences.
- Handle guest concerns with empathy, urgency, sound judgment, and a focus on recovery.
- Train associates on service standards, operating procedures, safety, systems, and guest engagement.
- Partner with the Assistant General Manager and Front Desk Supervisors on hiring, coaching, performance, and development.
- Monitor Front Office performance and identify opportunities to improve guest satisfaction and operational results.
- Maintain strong knowledge of the hotel's PMS and ensure reservations, guest accounts, billing, inventory, and system activity are accurate.
- Partner with Housekeeping, Engineering, Sales, and other departments to ensure guest requests and operational priorities are handled effectively.
- Ensure compliance with procedures related to financial transactions, guest security, cash handling, and emergency response.
- Complete Manager on Duty documentation and operational communication accurately and on time.
- Support Front Desk Agent and Night Audit functions when operationally necessary.
- Take ownership. Follow through. Make things better than you found them.
Benefits
- Comprehensive health and dental benefits
- 401(k) with employer matching
- Paid time off and holidays
- Hotel and travel discounts
- Professional development and leadership growth opportunities
- Opportunities for advancement within the hotel and our broader organization
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
