Front Office Manager
About The Position
At andCo Hospitality, the front desk is the heartbeat of the guest experience. We design destinations that make guests say, “Wait… can I live here?” And it all starts the moment they arrive. We’re looking for a Front Office Manager who understands that first impressions aren’t a moment, they’re a system. As our Front Office Manager, you’ll lead the team that sets the tone for every stay. You’ll blend hospitality, precision, and people leadership to ensure every guest interaction feels seamless, personal, and unmistakably andCo. If you know how to balance warmth with structure, standards with empathy, and pace with poise, this role was built for you.
Requirements
- 5+ years of front office or hospitality leadership experience (resort or hotel preferred).
- Hospitality is both an art and an operation.
- Organized, adaptable, and unshakable when things get busy.
- Lead with empathy but don’t shy away from accountability.
- Tech-comfortable and detail-oriented, without losing the human connection.
- Excellence isn’t about grand gestures, it’s about getting the small things right, every time.
- Understand that the front desk sets the tone for everything that follows.
Responsibilities
- Own the end-to-end front office guest journey: arrival, stay, and departure.
- Ensure every interaction reflects the andCo brand, thoughtful, polished, and human.
- Anticipate guest needs and resolve issues with confidence, grace, and urgency.
- Turn service recovery into loyalty moments, not just fixes.
- Lead daily front desk operations, scheduling, and coverage to ensure flawless execution.
- Maintain operational accuracy across reservations, check-ins, check-outs, billing, and reporting.
- Enforce front office SOPs and brand standards with consistency and care.
- Partner closely with Housekeeping, Maintenance, and Resort Leadership to keep the operation flowing smoothly.
- Hire, train, coach, and develop a high-performing front office team.
- Set clear expectations and hold the team accountable while fostering trust and morale.
- Create an environment where hospitality professionals feel supported, confident, and proud of their work.
- Lead by example: calm under pressure, present on the floor, and never above the work.
- Monitor guest satisfaction scores, reviews, feedback and turn insights into action.
- Track front office metrics including service levels, staffing efficiency, and quality standards.
- Support labor planning and cost awareness without sacrificing the guest experience.
- Use systems and reports as tools to improve performance, not just check boxes.
- Be a daily steward of the andCo culture and service philosophy.
- Ensure brand standards are lived, not laminated.
- Reinforce a sense of pride, ownership, and professionalism at the front line.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
