Front Office Manager

Starwood Hotels • New York, NY

7d • Onsite

About The Position

The front office is the heart of every single one of our hotels. It’s the team who first greets guests when they step inside our property, attends to their every request, and introduces them to the brand. Supervising that team is a big job, because it requires a diverse range of skills, from analytical thinking and problem solving to self-assuredness and an ability to get along with everyone. Not to mention an almost instinctive desire to enhance the stay of every single guest. We're currently seeking an impossibly charismatic Front Office Manager. Our dream candidate intimately understands the dynamics of this role and how it greatly impacts the overall guest experience at our hotels.

Requirements

• Minimum of 2 years experience working in a Front Office supervisory role
• Advanced knowledge of front office operations
• Strong leadership skills
• Proven track record in guest and team member engagement and financial performance
• Excellent communication skills, both verbal and written
• Ability to accommodate a flexible schedule to include days, evenings, weekends and holidays

Nice To Haves

• Experience preferably within an upper upscale or luxury hotel environment
• A post-secondary diploma or degree

Responsibilities

• Supervising the front office team
• Greeting guests
• Attending to guest requests
• Introducing guests to the brand
• Enhancing the stay of every single guest
• Managing guest engagement
• Managing team member engagement
• Managing financial performance

Benefits

• Equal Opportunity Employer

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree