Front Office Manager

COMMONWEALTH LODGING MANAGEMENT LLC • Norfolk, VA

24d • $55,000 - $57,000 • Onsite

About The Position

Be the first smile. Lead the guest experience. Are you a hospitality professional who thrives on guest interaction and team leadership? We’re seeking a Front Office Manager to serve as the first point of contact for our guests and lead front desk operations with excellence.

Requirements

• High school diploma or GED required
• 1–2 years of customer service or management experience
• Strong computer skills
• Sound decision-making, problem-solving, and writing skills
• Strong verbal and written English communication skills
• Physically able to lift 25 lbs, push/pull up to 100 lbs, and remain on feet up to 8 hours
• Comfortable working throughout all hotel areas in varying conditions
• Knowledge of the local area
• Customer-focused with the ability to suggestively sell

Nice To Haves

• college preferred
• hotel experience a plus
• Microsoft Office & hotel systems preferred
• Yield management experience preferred

Responsibilities

• Deliver exceptional guest service and resolve concerns
• Lead, train, schedule, and develop Front Office staff
• Oversee reservations, forecasting, budgeting, and inventory
• Maximize revenue while controlling costs
• Uphold our commitment to hospitality—24/7, 365

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED