Front Office Manager

Crescent Careers • Charlotte, NC

1d • Onsite

About The Position

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. We are looking for our next great team member to join our management team and lead and assistant the Front Office team.

Requirements

• 2-5 years’ experience as a Front Office Manager
• Proven leadership to associates to achieve goals while maintaining a high expectation to standards in regard to quality and presentation
• Communicates goals and expectations and inspires associates to achieve goals and advance careers
• Build moral and spirit
• Demonstrate ability to lead by example
• Participative management style.
• Instill a guest service attitude in all associates.

Nice To Haves

• Marriott Experience a plus

Responsibilities

• Manage daily hotel quality standards, guest satisfaction, and service recovery.
• Interview, hire, train, coach, and evaluate staff; address performance and disciplinary matters as needed.
• Provide clear verbal and written communication to team members.
• Monitor performance, staffing levels, occupancy, costs, and inventory.
• Resolve guest concerns professionally and efficiently, including follow-up communication.
• Oversee Front Office operations, including Guest Services, Bell, Reservations, Concierge
• Participate in hotel leadership and departmental meetings.
• Maintain regular attendance and perform additional duties as assigned

Benefits

• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members.
• Discounts at Marriott brand properties Worldwide.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed