Clinic Office Manager, BCOTB Brandon

BCOTB•Brandon, FL

22d•Onsite

About The Position

BCOTB is seeking a Front Office Manager to oversee daily operations, optimize revenue, and enhance client experiences at our Brandon clinic. The Front Office Manager is responsible for customer service, assisting the Clinical Coordinator with the management of the clinical staff, scheduling, revenue and office management, as well as the maintenance of their respective facility. The Front Office Manager collaborates with the Clinical Coordinator in order to maintain and execute all of BCOTB’s clinical and business goals.

Requirements

Strong organizational and communication skills
Scheduling and coordination of team members
Insurance eligibility and benefits verification experience
Familiarity with HR and Health Records management systems
Copay and private pay collection experience
Experience leading or managing teams

Nice To Haves

Experience as an RBT or Behavior Therapist

Responsibilities

Oversee daily clinic operations, cleanliness, supplies, and maintenance.
Serve as primary client contact; answer calls and resolve inquiries.
Verify insurance benefits during onboarding and authorization periods.
Collect copays and private pay balances; address payment concerns.
Review and authorize encounters for accurate coding and units.
Build and maintain optimized weekly schedules aligned with authorized hours and revenue goals.
Review and verify time records in HMS and HRIS systems.
Ensure staff are credentialed and compliant with insurance requirements.
Prepare monthly projections and maintain 80%+ billable schedules for BCBA staff.
Lead meetings and communicate schedule updates.
Maintain high satisfaction standards and review vendor cost-effectiveness.