Front Office Manager

SHAMIN RIC HOSPITALITY LLC•Sandston, VA

45d•$18 - $19•Onsite

About The Position

Shamin Hotels is seeking a Front Office Manager who values teamwork, takes ownership of their role, and is passionate about serving guests with warmth and hospitality. This role involves greeting guests, assisting them with their needs, and ensuring their stay is perfect. The company is looking for candidates with a wide variety of knowledge, skills, and experiences to contribute to their continued success, offering opportunities for growth and advancement for both seasoned professionals and those starting their careers.

Requirements

Proven experience as a front desk agent preferred.
Prioritization and time management skills required.
Working quickly without compromising quality.
Attention to Detail skills required.
Reliable mode of transportation required.
High school diploma or GED certification or an equivalent combination of education and experience.

Nice To Haves

Team Up: Be Golden, Collaborate and Help Others Succeed.
Own It: Be a role model, Embrace Responsibility and Keep Learning.
Passionately Serve: Be Positive, Care Deeply and Create Memories.

Responsibilities

Greets, registers, and assigns rooms to guests.
Issues room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
Date-stamps, sorts and racks incoming mail and messages.
Transmits and receives messages using equipment such as telephone, fax and switchboard.
Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
Keeps records of room availability and guests’ accounts.
Computes bill, collects payment and makes change for guests.
May make, confirm and cancel reservations for guests.
Posts charges such as room, food, liquor or telephone by hand or machine.
May make restaurant, transportation or entertainment reservations for guests.
May deposit guests’ valuables in hotel safe or safe-deposit box.
May order complimentary flowers or Champaign for special guests at management’s direction.
Understands and enforces the hotel company credit policies.
Accounts for all cash and makes deposits in accordance with hotel and company policies.
Communicates effectively with other front office and hotel departments.
Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
Knows and complies with all company policies and procedures pertaining to this position and its duties.
Takes the initiative to greet guests in a friendly and warm manner.
Cross sells other Shamin Hotels.
Performs other related duties as required.