Front Office Manager

Marriott•Edinburgh, IN

10d•Onsite

About The Position

The Marriott Edinburgh Hotel Holyrood is conveniently located in the heart of Edinburgh's historic and beautiful old town. This 4-star hotel and spa in Edinburgh is just a 15-minute walk from Waverley Railway station and the bustle of the city's main thoroughfare, Princes Street. We are currently recruiting for a Front Office Manager to join our Truly Talented team. Reporting directly to General Manager, this is an exciting role for a talented individual who is looking for career growth and for the opportunity to lead a hardworking team.

Requirements

Manage, coach and train the team to provide courteous and efficient service to all guests and maintain the levels of service to the highest standards at all times.
Lead by example and greet guests in a warm, friendly manner and be a true ambassador for excellent service, dealing with all requests and queries in an efficient and professional manner, whether face-to-face or over the telephone.
Work in a busy and hardworking team environment, where you’ll continually learn and develop.

Responsibilities

Managing the full guest experience from the moment of booking through to post-stay – ensuring each and every guest receives a great experience, defined by our values and mission statement;
Directly managing the Front Desk Team in delivering the Front of House strategy and targets;
Manage the departmental costs ensuring scheduling and resources are dispatched accordingly to support operational performance;
Establishing opportunities for improving operations consistently;
Address guests' service needs in a professional, positive, and timely manner;
Comply with quality assurance expectations and standards;
Setting a clear example for all staff members with regard to personal presentation and positive attitude;
Regularly review our guest experience feedback, share results and comments and work to improve each facet of the business;
Continuously improve all operational processes and ensure these are clearly communicated to the relevant team members.

Benefits

Worldwide employee discounts at Marriott Hotels
Hotel discounts across all Axiom Hospitality hotels ‐ colleague rates and up to 50% discount on F&B
28 days holiday, including bank holidays, increasing yearly to 33 days
Discounts across retail, restaurants, events and more through our benefits & rewards portal
Access to our Employee Assistance Line to support your Mental Health and Wellbeing
Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay
Yearly complimentary Axiom Xcape stayover after one year of service
A growing team with great training, progression, and promotion opportunities
Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire
Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!