Front Office Manager

PT Solutions Physical Therapy • Park Ridge, IL

11d • Onsite

About The Position

As Front Office Manager, you will facilitate and supervise the daily front office operations for the local clinics. The Front Office Manager will have an average of 10 clinics and will be responsible for all District Front Office Supervisors, SPSCs, PSCs and Scheduling and Referral Coordinators. This position will focus on district front office engagement, environment, and staff performance. Employee will share the mission and values of PT Solutions.

SUCCESS LOOKS LIKE
Ability to perform at or above budgeted metrics for visits and evaluations
Works closely with Operations and Administrative Leaders
Act as a hiring manager for all open front office positions
Job is to be performed in clinics by spending time in every district, 2x per month with meaningful presence by interaction with patients and staff
Provide coaching that focuses on district front office performance to Referral Management, POC adherence and Customer Service expectations
Accountable for education region on front office process updates
Monitor KPI performance of every clinic regularly. Accountable for all front office KPI’s
Manage front office labor and schedules
Provide coaching to Front Office Supervisors to people manager
Participate in side – by – side mentoring or coaching of staff struggling and matching high performers with mentees for side by side opportunities
Perform other duties or special projects as assigned

Requirements

• High School or GED diploma.
• Keyboarding skills, with the ability to type 45 words per minute preferred.
• Strong interpersonal, oral (including telephone skills) and written communication skills.
• Good organization skills and an ability to prioritize to meet deadlines.
• Proficiency in Microsoft Word, Excel, Window-based applications.
• Excellent communication and relationship-building skills.
• Complete understanding of medical reimbursement and technology.
• Knowledge of basic bookkeeping and accounts receivable principles including basic working knowledge of all standard office equipment.
• Demonstrated skill in prioritizing daily responsibilities and crises to handle a heavy workload.
• Ability to work successfully in a fast-paced environment.
• Strong customer service skills.
• Knowledge of federal and state employment laws and regulations.
• Reliable Transportation required.

Nice To Haves

• Keyboarding skills, with the ability to type 45 words per minute.

Responsibilities

• Facilitate and supervise the daily front office operations for the local clinics.
• Be responsible for all District Front Office Supervisors, SPSCs, PSCs and Scheduling and Referral Coordinators.
• Focus on district front office engagement, environment, and staff performance.
• Perform at or above budgeted metrics for visits and evaluations.
• Act as a hiring manager for all open front office positions.
• Spend time in every district, 2x per month with meaningful presence by interaction with patients and staff.
• Provide coaching that focuses on district front office performance to Referral Management, POC adherence and Customer Service expectations.
• Educate region on front office process updates.
• Monitor KPI performance of every clinic regularly.
• Manage front office labor and schedules.
• Provide coaching to Front Office Supervisors.
• Participate in side-by-side mentoring or coaching of staff struggling and matching high performers with mentees for side-by-side opportunities.
• Perform other duties or special projects as assigned.

Benefits

• Competitive compensation with ability to earn performance-based incentives
• Foster a positive work environment by living clinically through PT Solutions core values
• Professional development and career progression
• Fitness incentive
• Insurance benefits
• Employee assistance program
• 401k and profit sharing
• PTO package to include employee illness bank (EIB) accrual

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED