Front Office Manager

Peachtree Group Hospitality Management•Austin, TX

2d•Onsite

About The Position

The Front Office Manager is a dynamic leader responsible for delivering exceptional guest experiences that embody the Hyatt Centric brand. This role serves as a cultural ambassador, fostering a collaborative, service-driven environment while leading the Front Office team with enthusiasm, professionalism, and a passion for connecting guests to the destination. The Front Office Manager ensures seamless daily operations, develops team talent, and creates memorable, personalized experiences that inspire guests to explore like a local.

Requirements

Minimum 2-3 years of Front Office leadership experience in a full-service hotel environment; Hyatt experience preferred.
Strong knowledge of hotel operations, guest service practices, and hospitality leadership.
Proven ability to inspire teams, drive engagement, and deliver outstanding guest experiences.
Excellent communication, conflict-resolution, and problem-solving skills.
Experience with hotel property management systems and revenue-focused front office practices.
Flexible schedule with the ability to work evenings, weekends, and holidays as business demands require.

Nice To Haves

Hyatt experience preferred

Responsibilities

Model Hyatt's purpose, values, and service standards while inspiring team members to embrace a culture of collaboration, care, authenticity, and exceptional hospitality.
Lead, coach, and motivate Front Office associates to deliver personalized, intuitive service that exceeds guest expectations and creates memorable experiences.
Serve as the hotel's "local expert," empowering associates to connect guests with authentic neighborhood experiences, attractions, dining, and cultural offerings that reflect the Hyatt Centric brand promise.
Foster a guest-centric culture by encouraging creative problem-solving and empowering associates to accommodate guest requests whenever possible.
Ensure all Front Office operations are executed efficiently, including check-in/check-out procedures, guest communications, room assignments, billing accuracy, and service recovery efforts.
Collaborate closely with team members to achieve daily operational goals while maintaining an environment where associates feel supported, engaged, and empowered to succeed.
Maintain expertise in all hotel safety, security, emergency, and risk management procedures. Respond confidently and effectively to emergencies while ensuring all associates are properly trained and compliant with established protocols.
Manage departmental expenses, labor costs, inventory, and operational supplies in accordance with budgetary guidelines established by hotel leadership.
Partner with the General Manager and hotel leadership team to deliver operational excellence and a consistent, elevated guest experience across all departments.
Participate in the recruitment, onboarding, training, scheduling, coaching, performance management, and career development of Front Office associates, fostering a strong talent pipeline and succession planning culture.
Support the planning and execution of hotel events, VIP arrivals, group programs, and guest engagement initiatives to enhance the overall guest experience.
Facilitate daily stand-up meetings, departmental communications, leadership meetings, and training sessions that promote transparency, accountability, and team engagement.
Mentor associates through ongoing coaching and professional development opportunities while addressing performance concerns promptly and constructively.
Build strong partnerships with Housekeeping, Engineering, Food & Beverage, and other operational teams to ensure guest rooms and public spaces consistently meet Hyatt brand standards.
Monitor reservation activity, inventory management, upgrade opportunities, and guest preferences to ensure accurate handling of all reservations and maximize guest satisfaction.
Champion Hyatt and property-wide initiatives, service programs, and operational standards through effective communication, training, and accountability.
Maintain open communication with the General Manager and leadership team regarding operational performance, guest feedback, staffing needs, and business priorities while demonstrating flexibility to support the evolving needs of the hotel.