NEW! Front Office Manager Hotel West & Main, Conshohocken

Concord Hospitality Enterprises•Conshohocken, PA

1d•$57,000 - $71,000•Onsite

About The Position

We are looking for a Front Office Manager to join our team at Hotel West & Main in Conshohocken! We are looking for someone who can deliver exceptional customer service as well as lead and grow our front office team. The Front Office Manager is responsible for the success of the front desk, for ensuring guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Brand standards to achieve a friendly atmosphere of superior guest service and product quality. Displays exemplary performance for staff to follow.

Requirements

Deliver exceptional customer service
Lead and grow our front office team
Ensure guest satisfaction and product quality standards are met
Manage all areas of the hotel according to Brand standards
Achieve a friendly atmosphere of superior guest service and product quality
Displays exemplary performance for staff to follow
Trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer systems
Trained in and follows financial control procedures for cash, vouchers, inventories and receivables
Produce accurate financial reports on time
Recruiting, selection, orientation, training, performance planning and evaluation, pay and reward programs
Maintain a positive, cooperative work environment between staff and management
Employee selection, training and development
Ensure all hotel employees know hotel objectives
Accurate personnel files that comply with both local and federal laws and regulations
Administer personnel policies fairly and consistently
Resolve employee grievances in a fair and timely manner
Ensure employees understand policies, pay procedures, bonus plans and benefits
Develop management talent by acting as a mentor for direct reports
Ensure completion of training objectives and development plans
Monitor and maintain acceptable turnover levels
Know local health and safety codes and regulations that apply to the hotel
Recognize and correct potential safety hazards
Recognize and correct potential security problems
Understand and follow policies and procedures for the hotel’s key control system
Maintain physical product standards by managing preventive maintenance programs
Schedule deep-cleaning activities
Ensure ongoing staff and employee involvement in preventive maintenance programs
Protect the interests of the hotel during capital projects
Achieve acceptable property quality audits
Periodically inspect rooms, building exterior, parking lot, etc.

Responsibilities

Maintains guest service as the driving philosophy of the hotel.
Personally demonstrates a commitment to guest services in responding promptly to guest needs.
Is committed to making every guest satisfied.
Ensures all hotel staff, including new hires, know all components of guest services and are trained to meet standards.
Develops added value customer service programs.
Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance.
Meets or exceeds hotel guest satisfaction measures.
Ensures hotel standards and services contribute to the delivery of consistent guest service.
Acts as manager on duty for hotel and manages front desk operations.
Ensures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer systems.
Leads and assists in Revenue Management functions as requested. Actively participates in conference calls with Corporate Management and any calls with brand revenue management centers.
Ensures front desk staff is trained in and follows financial control procedures for cash, vouchers, inventories and receivables.
Produce accurate financial reports on time.
Works with the General Manager and Sales Manager / DOS to generate new business ideas to increase sales, set up rate codes and input rooming lists.
Manages human resources functions, including recruiting, selection, orientation, training, performance planning and evaluation, pay and reward programs to maintain a qualified front desk work force.
Maintains a positive, cooperative work environment between staff and management.
Emphasizes employee selection, training and development as a way of doing business.
Ensures all hotel employees know hotel objectives.
Ensures personnel files are accurate and comply with both local and federal laws and regulations.
Administers personnel policies fairly and consistently.
Resolves employee grievances in a fair and timely manner.
Ensures employees understand policies, pay procedures, bonus plans and benefits.
Helps develop management talent by acting as a mentor for direct reports.
Ensures completion of training objectives and development plans.
Monitors and maintains acceptable turnover levels.
Knows local health and safety codes and regulations that apply to the hotel.
Recognizes and corrects potential safety hazards in the hotel, such as broken doors or railings, fire hazards, etc.
Recognizes and corrects potential security problems in the hotel, such as locking doors after hours, etc.
Understands and follows policies and procedures for the hotel’s key control system and ensures others follow them.
Maintains physical product standards by managing preventive maintenance programs and by scheduling deep-cleaning activities.
Ensures ongoing staff and employee involvement in preventive maintenance programs.
Protects the interests of the hotel during capital projects.
Has acceptable property quality audits.
Periodically inspect rooms, building exterior, parking lot, etc.