Front Office Manager

Pyramid Global Hospitality • Miami, FL

2d • Onsite

About The Position

The Front Office Manager oversees all guest-facing operations—Front Desk, Bellperson, Drivers and PBX—to ensure exceptional service, efficiency, and revenue maximization. This role involves supervising staff, managing guest relations, resolving complaints, and training. Key duties include managing check-ins/check-outs, optimizing room revenue, and coordinating with housekeeping, especially within high-traffic, bilingual, full service environment.

Requirements

• High-traffic, bilingual, full service environment experience.

Responsibilities

• Oversees all guest-facing operations—Front Desk, Bellperson, Drivers and PBX—to ensure exceptional service, efficiency, and revenue maximization.
• Supervises staff.
• Manages guest relations.
• Resolves complaints.
• Trains staff.
• Manages check-ins/check-outs.
• Optimizes room revenue.
• Coordinates with housekeeping.

Benefits

• Comprehensive health insurance
• Retirement plans
• Paid time off
• On-site wellness programs
• Local discounts
• Employee rates on hotel stays
• Ongoing training and development opportunities
• 401k with a company match
• Lucrative bonus programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed