Front Office Manager(Holiday Inn Express Georgetown Ky)

Rainmaker Team • Georgetown, KY

1d • Onsite

About The Position

Rainmaker Hospitality is seeking an energetic, hands-on Front Office Manager to join our team at our Holiday Inn Express in beautiful Georgetown KY. In this vital leadership role, you will oversee daily front office workflows, manage guest service standards, and coordinate department operations to ensure our guests experience signature IHG service. You will work closely with the General Manager to drive financial performance, maintain brand compliance, and mentor a dedicated team.

Requirements

• Minimum of 2 to 3 years of progressive hotel guest service/operations experience.
• Strong leadership, problem-solving, and communication skills in fluent English.
• Flexible schedule required, including availability to work weekends and holidays as hotel demands require.

Nice To Haves

• Associate’s or Bachelor’s degree in Hospitality or Business Administration is Recommended, (experience Matters).

Responsibilities

• Supervise daily front desk operations, including check-ins, check-outs, guest registrations, and cash handling accuracy.
• Partner smoothly with housekeeping, maintenance, and breakfast teams to guarantee room readiness and flawless daily workflows.
• Recruit, train, schedule, and mentor team members, fostering a positive, high-morale work culture.
• Proactively resolve guest feedback and maintain top-tier customer satisfaction and cleanliness scores.
• Assist the General Manager with labor budget management, inventory control, and vendor invoice tracking.
• Ensure strict adherence to IHG Quality Assurance (QA) standards, safety protocols, and audit requirements.

Benefits

• Paid training
• Health, dental, and vision benefit options
• Opportunities for career growth within Rainmaker Hospitality’s growing portfolio of properties

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED