Front Office Manager

Ardent Mills•Denver, CO

2d•Onsite

About The Position

The Front Office Manager serves as the central point of coordination for office operations, ensuring a professional, efficient, and welcoming workplace environment. This role goes beyond traditional front desk responsibilities, encompassing facilities support, vendor coordination, access control, expense management, and workplace experience. The Front Office Manager manages daily administrative and operational activities, building services and contracts, and partners closely with internal teams and external vendors to keep the office running smoothly for employees, visitors, and clients.

Requirements

Strong attention to detail, organization, time management and prioritization skills
Self-motivated and able to work independently
Demonstrated ability to maintain positive energy, deliver results with a servant leadership mentality and remain professional, respectful and calm in high stress and challenging situations
Develop sustainable relationships of trust through open and interactive communication
Excellent follow up skills
Consistently exhibits flexibility and the ability to shift priorities based on the business’s needs
Self-starter and ability to work independently
Ability to handle multiple assignments simultaneously
Consistently deliver excellent customer service
Excellent communication skills, written and verbal
Excellent computer skills, including proficiency in Microsoft Office Suite, Excel, and Outlook
High School Diploma or Associates Degree
5+ years of related experience

Responsibilities

Serve as the primary point of contact for visitors, employees, vendors, and clients, ensuring a professional and welcoming front-of-house experience.
Greet and direct visitors in a polished, customer-focused manner; manage visitor tracking, guest logs, and badging processes.
Oversee badge maintenance, audits, and access controls to ensure compliance with security and visitor management standards.
Serve as the first point of contact for incoming calls to headquarters and route calls appropriately.
Coordinate and manage building service contracts, including janitorial, maintenance, and other workplace service providers.
Act as the primary liaison for building management and external service vendors, escalating issues and ensuring timely resolution.
Manage office supply ordering, inventory, and stocking of supply closets, kitchens, and shared spaces.
Manage office-related expenses, including tracking spend, processing invoices, and reconciling costs for supplies, catering, and vendor services in accordance with company policy.
Coordinate incoming and outgoing mail, shipping, and courier services.
Manage parking assignments, tracking, and coordination with employees and vendors.
Manage conference room and meeting space scheduling, setup, technology readiness, and upkeep.
Plan and coordinate office events, meetings, and catering, including vendor selection, ordering, and on-site logistics.
Support executive and team meeting logistics by booking rooms, coordinating materials, and managing on-site support needs.
Maintain shared calendars for conference rooms and office resources using Outlook.
Manage and maintain office distribution lists and internal communications related to office operations.
Provide general administrative support including clerical tasks, document handling, and invoice processing.
Partner with internal teams to support office-related initiatives, moves, onboarding, and special projects.
Provide backup support to other administrative staff during absences or high-demand periods.
Continuously assess office operations and recommend improvements to enhance efficiency, organization, and employee experience.